Terms & Conditions

Diabetes Source reserves the right to revise these terms & conditions without notice


All transactions are processed in Canadian funds

Privacy Policy

Your visit to Diabetes Source is private, and your information will be kept confidential. Diabetes Source will not share your personal information with any third party, except in the uncommon event where we might be required to do so by law.
You may provide personally identifiable information to us when using our site. Examples include:

  • Name
  • Email address
  • Phone number
  • Information about your browser and computer

We will only use your information the way you intend us to. Employees responsible for the business related to your order will be the only staff who may access your information.We do not use third party tracking services.

We reserve the right to contact you through email to inform you of changes or additions to the site, the products, or our Terms and Conditions as a whole.

Shipping Information

Diabetes Source ships your purchases for free. You can select one of our two shipping options:

  1. Canada Post will deliver to your specified address. If no one is available to receive the shipment in person, Canada Post will redirect the delivery to your local post office for you to pick up.
  2. Courier ideal if you will be home to sign for the package, or if it will be delivered to a business address.

Approximate delivery times are as follows:

  • 1 to 3 days for Ontario and Quebec*
  • 3 to 5 days for Alberta, British Columbia, Manitoba, Saskatchewan, Northwest Territories and Yukon
  • 5 to 7 days for New Brunswick, Newfoundland, Nova Scotia and Nunavut

Please note we may not be able to ship refrigerated products outside of Ontario.

Please note we do not ship outside of Canada.

Please be advised that LMC Pharmacy – Diabetes Source will be closed from 5:00 pm December 23, 2016 and reopens on January 2, 2017. Due to our holiday closure, any orders placed after 3pm on December 16, 2016 will not be processed until we reopen on January 2, 2017; and will be not shipped until January 3, 2016 as the earliest. To ensure prompt delivery of your order, please place your order before 3pm on December 16, 2016.

We will also be closed every holiday the clinic is closed for. Yes the information highlighted in blue still applies.

FREE Shipping is available for orders valued at $100 and over (before taxes).

All products under the categories of Insulin Pump Supplies, Injection Supplies, Meters and Supplies and Insulin are purchased for personal use in the management of Diabetes only. You may be asked to provide Diabetes Source with the corresponding prescription before orders will be shipped.

Please call our support line, toll-free 855-795-2700 if you have any special delivery needs.

*depending on stock and product availability


Refund & Return Policy

We will do our best to provide service that meets your needs and your expectations. Please call our support line, toll-free 855-795-2700 for assistance with returns and exchanges.Should you receive a product shipped in error, let us know. We will arrange for return delivery and provide a full credit.

We are not be able to accept returns of any of the following:

  • Products returned more than 90 days after purchase
  • Products opened or used
  • Products returned past expiration date
  • Prescription medication

Articles and resources posted on this website are for general information purposes only. They are not meant to provide medical advice for any medical condition and/or replace care by healthcare professionals. Please contact your healthcare provider regarding your medical condition.

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