• Animas has discontinued the sale of all Animas® Vibe® and OneTouch Ping® insulin pumps, effective immediately.
• If you are on a pump with a warranty that expires on or after September 30, 2019, you will be contacted by a member of the Medtronic transition team concerning the option to transfer to a Medtronic 630G insulin delivery system at no cost.
• If your warranty is still in effect now, but expires prior to September 30, 2019, Animas will continue to honor your warranty and provide pump support until your warranty expires and you transition to a new pump. Medtronic might contact you to see if you have any questions or require more information about Medtronic pumps. In any event, when your pump warranty is about to expire, we encourage you to contact Medtronic to explore your options by visiting www.medtronicdiabetes.com/Animas or contacting Medtronic at (800) 284-4416.
• If you currently use Lifescan, Dexcom or Diasend products, continue to use them. You will receive the same customer care. You and your healthcare provider can also visit www.animaspatientsupport.com for more information. If your pump is not under warranty, you may explore your options by visiting www.medtronicdiabetes.com/Animas or contacting Medtronic at (800) 284-4416.
Our number one priority is ensuring you have a seamless experience and continuity of care as you transition to Medtronic. Of course, you should work with your doctor to decide which insulin delivery system is right for you. Please reach out to the Animas Customer Care team at (800) 552-5925 if you have questions. We are incredibly grateful for your trust, confidence and loyalty and for the opportunity to help you with your diabetes care.